Zero tolerance policy.

Zero Tolerance Policy on Abuse and Aggressive Behaviour

At So Money, we are committed to providing a safe, respectful, and professional environment for our staff, clients, and business partners.

We have a zero tolerance approach to any form of abuse, threatening language, or aggressive behaviour directed at our team—whether in person, by phone, via email, or through any other communication channel.

What We Do Not Tolerate:

• Verbal abuse, shouting, swearing, or insults

• Threats, intimidation, or aggressive gestures

• Discrimination or offensive remarks

• Harassment, bullying, or disrespectful conduct

• Repeated unreasonable demands or disruptive behaviour

Our Response to Unacceptable Behaviour:

If abusive or aggressive behaviour occurs, we may take any of the following actions immediately and without further notice:

• End the conversation or appointment

• Refuse further communication or service

• Remove the individual from the premises

• Terminate business or service relationships

• Report the incident to authorities if required

Our Commitment to a Respectful Experience

We believe in treating everyone with dignity and respect. In return, we ask that all customers, visitors, and partners interact with our team in a courteous and professional manner.

So Money stands by our people — abuse will not be tolerated.

If you have any questions about this policy, please contact us at:

📧 clientcare@somoney.com.au

📞 1300 123 888